Refund policy

90-Day Money-Back Guarantee

At Neurova, we stand behind the quality of our products and want you to shop with confidence. That's why we offer a 90-Day Money-Back Guarantee, subject to the terms below.

Eligibility for Refunds

To be eligible for a refund, all of the following conditions must be met:

Refund requests must be submitted within 90 days of the confirmed delivery date

Requests made after 90 days from delivery are not eligible and will not be approved

Shipping and handling fees are non-refundable (if charged)

Returns are not required and are not accepted

Refund eligibility is strictly limited to the 90-day window from the confirmed delivery date.

Non-Eligible Refunds

The following are not eligible for refunds under any circumstances:

Refund requests submitted outside of the 90-day guarantee period

Subscription renewals or recurring charges processed after the 90-day window

Orders that have already been processed or fulfilled once the 90-day period has passed

Requests that do not meet the requirements of this policy

No exceptions are made beyond the 90-Day Money-Back Guarantee.

Subscriptions (If Applicable)

If your order includes a subscription, it is the customer's responsibility to manage or cancel the subscription within the 90-day guarantee period. Subscription renewals that occur after this window are not eligible for refunds.

Customers are responsible for managing, modifying, or canceling subscriptions prior to renewal. Failure to do so does not constitute grounds for a refund.

Agreement to Policy

By completing a purchase on our website, you acknowledge and agree to this Refund Policy in full, including all eligibility requirements and limitations.

Contact

If you have questions about your refund, email us at: support@neurovashop.com