Shipping policy

At Neurova, we work hard to process and ship orders as quickly and reliably as possible.

Free U.S. Shipping

We offer FREE Standard Shipping on all orders shipped within the United States.

International Shipping

We ship to Canada, the United Kingdom, Australia, and select international destinations. Shipping rates are calculated at checkout based on your location and order total.

Order Processing Time

Orders are typically fulfilled within 3–5 business days after payment confirmation.
During periods of high demand, promotions, or holidays, fulfillment times may take longer.

Orders are processed Monday through Friday, excluding weekends and public holidays.

Estimated Delivery Timeframes

Once your order has been shipped, delivery times vary based on destination:

United States: 5–12 business days

Canada: 10–18 business days

United Kingdom: 10–18 business days

Australia: 12–20 business days

Other International: 14–25 business days

Please note: Delivery estimates are not guaranteed and may be affected by customs processing, carrier delays, weather conditions, or peak shipping periods.

Customs & Import Duties

International orders may be subject to customs duties, taxes, or import fees imposed by the destination country. These charges are the responsibility of the customer and are not included in our shipping rates.

Shipping Notifications & Tracking

Once your order ships, you will receive a confirmation email with tracking information. Tracking updates may take 24–48 hours to appear after shipment.

Shipping Delays

While we aim to meet the estimated delivery timelines, delays may occasionally occur. Carrier delays, customs processing, weather disruptions, and other circumstances beyond our control can impact delivery times.

Address Accuracy

Customers are responsible for providing accurate shipping information at checkout. Orders returned due to incorrect or incomplete addresses may require additional processing time and may incur reshipping fees.

Contact

If you have questions about your shipment, email us at: support@neurovashop.com