Terms of service
1) Overview
This website is operated by Neurova ("Neurova," "we," "us," "our"). By visiting our site and/or purchasing something from us, you agree to be bound by these Terms of Service ("Terms"), including any additional terms and policies referenced herein.
If you do not agree to these Terms, you may not access the website or use any services.
2) Eligibility
By using this site, you represent that you are at least the age of majority in your state or province of residence, and you have the legal capacity to enter into this agreement.
3) Products & Information Disclaimer
Neurova products are intended for general wellness purposes.
Not medical advice: Content on this site is for informational purposes only and is not a substitute for professional medical advice, diagnosis, or treatment. Always consult a qualified healthcare provider before using any wellness product, especially if you are pregnant or nursing, have a medical condition, or take medications.
Regulatory disclaimer: Statements on this site have not been evaluated by the Food and Drug Administration or equivalent regulatory bodies. Our products are not intended to diagnose, treat, cure, or prevent any disease.
4) Orders, Pricing & Availability
All prices are listed in USD unless otherwise stated.
We reserve the right to change product pricing, descriptions, or availability at any time without notice.
We may limit or cancel quantities purchased per person, per household, or per order, including orders placed under the same customer account, payment method, or shipping address.
5) Payment
We accept payment methods shown at checkout. By submitting payment information, you represent and warrant you are authorized to use the selected payment method.
If a payment is declined, the order will not be processed.
6) Shipping & Delivery
Shipping timelines and fulfillment details are described in our Shipping Policy, which is incorporated into these Terms by reference.
Estimated delivery times are not guarantees and may be impacted by carrier delays, customs processing, weather, peak volume, or other circumstances outside our control.
7) Returns, Refunds & Chargebacks
Our return/refund terms are described in our Refund Policy, which is incorporated into these Terms by reference.
Chargebacks: If you have an issue with an order, please contact us first so we can help. Fraudulent or improper chargebacks may result in the suspension of your ability to purchase from our store in the future.
8) Subscriptions (if offered)
If you purchase a subscription product:
You authorize us to charge the payment method on file on a recurring basis at the frequency shown at checkout.
You can manage or cancel your subscription using the link provided in your account portal or subscription emails.
Cancellation takes effect for future renewals (already-processed orders may not be refundable if they have already entered fulfillment).
9) Promotions & Discount Codes
Discount codes are subject to expiration and may be limited to one per customer/order unless otherwise stated. We reserve the right to modify or cancel promotions at any time.
10) User Conduct
You agree not to use the site:
for any unlawful purpose;
to violate any laws or regulations;
to infringe upon our intellectual property rights or the rights of others;
to transmit malware, spam, or harmful code;
to interfere with the security or operation of the site.
We reserve the right to terminate access for violations of these Terms.
11) Intellectual Property
All content on this site—including text, images, graphics, logos, and design—is owned by Neurova or licensed to us and is protected by intellectual property laws. You may not reproduce, distribute, or exploit site content without our prior written permission.
12) Third-Party Services
We may use third-party services (e.g., payment processors, analytics, fulfillment). Your use of those services may be subject to their own terms and policies. We are not responsible for third-party services or websites.
13) Disclaimer of Warranties
This site and all products/services are provided "as is" and "as available," without warranties of any kind, express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement, to the fullest extent permitted by law.
14) Limitation of Liability
To the fullest extent permitted by law, Neurova will not be liable for any indirect, incidental, punitive, special, or consequential damages arising out of or related to your use of the site or purchase/use of products.
In no event shall Neurova's total liability exceed the amount you paid for the product(s) giving rise to the claim.
Some jurisdictions do not allow certain limitations, so parts of this section may not apply to you.
15) Indemnification
You agree to indemnify and hold harmless Neurova and its affiliates, officers, directors, employees, and partners from any claim or demand arising from your breach of these Terms or your violation of any law or the rights of a third party.
16) Governing Law
These Terms are governed by the laws of the United States and the State of Delaware, without regard to conflict of law principles.
17) Changes to Terms
We may update these Terms at any time by posting the revised version on this page and updating the "Last updated" date. Continued use of the site after changes constitutes acceptance of the updated Terms.
Contact
If you have questions email us at: support@neurovashop.com
Last updated: March 13, 2026